FAQ

Find here the answers to the most frequently asked questions about Capim Dourado, our handcrafted jewelry, shipping, and returns.

What is Capim Dourado?

Capim Dourado is a naturally golden plant native to the state of Tocantins, Brazil. It is hand-harvested and then braided by artisans to create light and luminous jewelry. To learn more, visit our page dedicated to Capim Dourado.

Are all pieces of jewelry identical?

Each piece is handmade. Slight variations in shape, shade, or braiding may therefore appear and are part of the unique character of each piece of jewelry.

How do I care for my jewelry?

Keep it dry and avoid prolonged contact with water, perfumes, and cosmetics. Store it separately to preserve its shape and shine.

Where are orders shipped from?

Orders are prepared and shipped from France. The usual processing time is one business day.

What are the shipping costs?

In France, tracked Green Letter (Lettre verte suivie) costs €3.60 and is free for purchases over €50. Tracked Plus Service (Service Plus suivi) costs €4.57. For other covered destinations, international tracked shipping costs €7.65 and is free for purchases over €80. Details can be found in our shipping policy.

Can I return an item?

You have 14 days to request a return. The item must be unused and in perfect condition. Return shipping costs are at the customer's expense. Consult our refund policy for the complete procedure.

How to contact Auri Nativa?

Use the contact form for any questions regarding jewelry, an order, delivery, or a return.